Terms and Conditions

Last updated: May 5, 2023

Please read these terms and conditions carefully before using Our Service.

Introduction

These Terms and Conditions (“Terms”) apply to the use of the website and the purchase of products through online store owned by Shopollo Ltd (“we”, “us”, or “our”), a company registered in the United Kingdom. By accessing our website and/or purchasing products through us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.
These Terms and Conditions specify, among others rules for concluding sales contracts through the Store, containing the most important information about the Seller, the Store and the rights of the Customer.

§1 Definitions

1. Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

2. Definitions

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: United Kingdom
Company (referred to as either “the Company”, „the Seller”, “We”, “Us” or “Our” in this Agreement) refers to SHOPOLLO LTD, 7 Ty Nant Court, Morganstown, Cardiff, CF15 8LW. Company is registered in Companies House under the number 12953036: https://find-and-update.company-information.service.gov.uk/company/12953036
Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
Service refers to the Website.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Shopollo, accessible from https://shopollo.co.uk
You or Buyer or Customer means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

§2 Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

§3 Technical requirements

For the proper functioning of the Store, you need:
1. device with Internet access
2. a web browser that supports JavaScript and cookies.
To place an order in the Store, an active email account is required.

§4 Usage of website

It is not necessary to register with us in order to browse and use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
To register an account You need to provide username, email address and password.
This website may be used for your own private purposes and in accordance with these terms and conditions
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

§5 Links to other websites

Our Service may contain links to third-party web sites or services that, unless expressly stated, are not owned or controlled by the Seller.
The presence of any such links shall not imply that the Seller endorse any of the materials at such linked sites.
The Seller has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Seller shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

§6 Orders

In order to place an order the Buyer needs to register an account and provide billing and shipping address and mobile number. It is Your responsibility to make sure the details are correct.
Orders can be submitted only electronically 24 hours / 7 days a week.
The shop is available only to customers with delivery address in UK mainland.
By placing an order in our shop, the buyer confirms and warrants that they are legally capable of entering a binding contract between them and us. The buyer also confirms that they are minimum 18 years old and are aware of and accept our privacy, delivery and returns policies and terms as set out in these Terms and Conditions prior to making a purchase from our shop.
Processing time of the order which includes preparation and despatch of the Products takes place after the payment is confirmed by the payment processor.
Processing time for order fulfillment varies depending on the product. We aim to provide accurate order processing times with each product.
All products advertised in the shop are subject to availability. The Company aims to offer only the products in the quantities available for despatch from products’ manufacturers.
The Seller reserves the right, in its sole discretion, to cancel and refund in full any order or part thereof, at any time. The order or part thereof that is not accepted will be deemed cancelled. The Seller shall not be liable for issues resulting from such cancellations or declines. The Seller will issue the refund via the same method the payment was made.
Purchased goods become the property of the buyer only after the full payment is received and the parcel with the goods is despatched or passed to the courier company.

§7 Prices

All prices on our website are in British Pounds Sterling (£).
The Seller is not a VAT registered company.
Products’ prices do not include delivery costs. Shipping costs are provided separately.
The price binding for the customer is the current price at the time of placing the order.
Prices listed in the shop are subject to change without prior notice but such change will not affect any orders already placed and paid for.
The Seller makes every effort to ensure correct prices are displayed. In case a wrong price occurs, the seller reserves the right either to contact the buyer for further instructions or to cancel the order and issue a full refund.

§8 Payments

We offer and accept card payments only.
Payment gate is provided and operated by Stripe (https://stripe.com/gb)
At the moment payments are accepted with the following cards: Visa, Mastercard, American Express and Discover.
Shopollo Ltd do not receive and / or store any sensitive card details.
Should any issue arise while making the payment, email us at: office@shopollo.co.uk.
For more detailed information on payments, please go to: https://shopollo.co.uk/payments/

§9 Order processing and shipping

The shipping is available to customers based in UK mainland only.
Both free and paid shipping options are available depending on the product.
Available shipping options and their cost are provided with every product.
Shipping cost is again given in the shopping cart and is calculated based on the chosen products quantity, weight and volume / dimensions and on availability of shipping options.
When an order contains products located in and shipped from two or more warehouses, the total shipping cost will be a sum of all delivery costs with each shipping component cost shown separately as well.
Processing time for the order means time from accepting the order (full payment received) to being collected by the courier. Processing time includes: final checks of the product prior to despatch, packing, booking the collection and pick up by the courier.
Business day is a week day, and excludes weekends and public holidays.
Each parcel is carefully prepared for the shipping.
Delivery dates depend on many factors: courier company, public holidays, weekends, unforeseen circumstances etc.
Products from one order may be delivered in separate packages and the delivery times may vary.
It is not possible to change the shipping address after the order is placed and paid for.
Contact us if your order has not arrived after 10 days of despatch.
Any claim of the defect of the delivered goods that occurred in transport must be made within 14 days of delivery through email: office@shopollo.co.uk. If no claim is made within this time, the delivery is assumed to have been accepted. Customer is responsible to check for any damage to the parcel before accepting and signing for it. If necessary, fill in the form provided by the courier at delivery and describe the damage, take photos or videos as evidence.
We reserve the right to charge extra fees for returned parcels that needs to be resend.
We are not to be held responsible for any returns or loss of the ordered goods due to uncollected parcels or incorrect contact details and address provided at checkout. If such shipments are returned, we reserve the right to charge all additional costs for returned shipment and re-shipping of the order.

§10 Withdrawal from the contract

The Buyer can cancel the order prior to dispatch towards a full refund for the cancelled products. Should you cancel your order prior to dispatch we will issue a full refund within ten business days using the same means of payment that was used for the initial transaction. Shipping cost to the Buyer may not be part of the refund unless linked to a fault/defect claim.
After the order has been despatched, the buyer has the right to withdraw from the contract within 14 calendar days counting from the day of receipt of the order, provided the items are still unused and in brand new condition.
In order to proceed with cancellation and/or return, You should notify us as soon as possible by sending us an email to: office@shopollo.co.uk. In the email, please state your order date, order number and your name. In return, we will provide all necessary information, including shipping address. The return address is each time provided by Shopollo individually for each product due to the fact that the goods are sent from different warehouses and they must return to warehouses of origin. Please note the return address may be different than the company registered address.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
Returns should be made as soon as possible, but within 5 days of receiving all the necessary return information and authorization.

§11 Effects of withdrawal from the contract

Refunds will be processed within ten business days using the same means of payment that was used for the initial transaction. Shipping costs are not refundable and will be deducted from any refund (if applicable).
The Seller may withhold the return of payment until receipt of the goods or until proof of its return is provided, depending solely on the Seller’s decision.
Return postages are to be covered by the buyer (unless you receive a pre-paid return label from us).
Buyer is responsible for securing the returned products against the transport damage. All returned goods are shipped at customer’s risk and remain their property until delivered back to the warehouse. The goods may be thoroughly checked on arrival.
If the returned goods are found used, damaged or not in its original state, we reserve the right to not accept the cancellation and/or offer a refund.
If your order qualified for the free shipping offer but you return part of it, then we reserve the right to deduct the shipping cost that would have been paid if only the returned product had been ordered.
We will email you refund confirmation once it is done on our side, please note that we are not responsible for any delays in processing your refund due to circumstances beyond our control (payment gate provider delays, online banking unavailable, processing delays due to bank holidays etc).

§12 Exceptions to the right of withdrawal from the contract

The following are exemptions to Buyer’s right to withdraw from a distance contract:
1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications („made to measure” or bespoke / personalized / customized) or serving to satisfy his individual needs;
2. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
3. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
4. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;
5. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
6. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;

§13 Exchanges of ordered products

If you wish to exchange the purchased product before the order is shipped, please notify us as soon as possible about it by sending email to office@shopollo.co.uk. We will try to exchange it provided the requested product is in stock. If there is any price difference or change to shipping cost, we will notify you about the amount to be refunded by us or paid by you.
If you wish to exchange order (or part of it) that has already been processed and shipped, please notify us as soon as possible about it by sending email to office@shopollo.co.uk. Such exchanges may be possible at our discretion. If we agree to it and the requested product(s) is in stock, we will provide you with all necessary information for sending the product(s) back including the amount that needs to be paid or refunded due to price difference. Return postages are to be covered by the buyer. Buyer is responsible for securing the returned products against the transport damage. All returned goods are shipped at customer’s risk and remain their property until delivered to us. The goods will be thoroughly checked on arrival to confirm they have not been used or damaged. Shipping cost of the exchanged product(s) are to be covered by the Buyer

§14 Faulty goods, warranty and non-warranty claims

Any brand new goods that are believed to be damaged in transit have to be reported to us within 14 days of receiving the goods. If you believe the goods you received got damaged or faulty in transit, email us immediately at office@shopollo.co.uk. Only then, you have the right to reject the product and return it for repair or replacement. The goods need to be returned to us within 14 days of receiving the return information.
Any goods reported faulty or damaged that have been accepted by you (after the 14 days of receipt), will be repaired or replaced at our discretion.
Products altered by you without our prior consent cannot be returned, exchanged, rejected or refunded.
Any returns of the faulty goods must be first reported to and authorized by us. Failure in doing so will void any right towards postage costs refund (if applicable).
We may need to return the faulty / damaged items to the manufacturer for further inspection and/or service and/or warranty confirmation if the issue is reported after 14-day period of delivery.
While your statutory rights are unaffected, we may deal with manufacturer on your behalf within 6 months of purchase should any warranty issues arise, after that period any our actions on your behalf are at our discretion. It is manufacturer’s sole decision if the issue should be treated as covered by warranty, that depends solely on their warranty terms and inspection of the product. The manufacturer may ask for further information prior to making any decision, that may include but not be limited to photos, videos, proof of purchase etc.
Manufacturer’s response time to a warranty claim is within 14 to 30 days depending on the nature of the claim.

§15 Privacy Policy

Full Privacy Policy can be found here: https://shopollo.co.uk/privacy-policy/

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article. We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service, this may also include: payments, returns, exchanges and refunds.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
With third-parties to fulfill your orders: We need to share Your personal information with third-parties in order to fulfill the order you have placed with us. They also commit to protect the data they hold and use it only for the purpose it was shared with them for. The categories of the third-parties we need to share personal information with are as follows: order fulfillment service providers, delivery service providers, payment processors, sales & marketing tools.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

§16 Intellectual Property

All content on our website, including but not limited to text, images, logos, and graphics, is the property of Shopollo Ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of our website without our express written permission.

§17 Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.

§18 Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 10 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

§19 Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

§20 Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

§21 Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

§22 Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

§23 Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

§24 Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

by email: office@shopollo.co.uk
by visiting this page on our website: https://shopollo.co.uk/contacts/